Mailbox connection
Tell us which provider you use—for example Gmail, Outlook, iCloud or another IMAP provider—and copy the exact message shown in the app.
KITEMAIL SUPPORT
Help when you need it.
Get help with the app, a mailbox connection, KiteMail Pro or a privacy request.
BEFORE YOU WRITE
A few details help us solve it faster.
A screenshot can help when it does not show private email content. Never send your password, one-time sign-in code, card details or a complete purchase receipt.
KiteMail Pro
For purchase or restore-purchase help, include the store you used—Apple App Store or Google Play—and the approximate date of purchase.
Privacy question
Use the same support address for questions about personal information or read the KiteMail Privacy Policy.
Delete KiteMail data
Remove a mailbox inside KiteMail to delete its local connection and cached mail from the app. You can also clear the app’s local data or uninstall it. These actions do not delete messages held by your email provider.
To request deletion of the encrypted Gmail sign-in token stored by our relay, or notification-registration data associated with your installation, email support@kitemailapp.com with the subject “KiteMail data deletion request”. Mailbox passwords and app passwords stay in your device’s secure storage and are never sent to the relay. Never include a password or one-time sign-in code in an email.